Association Today

Association News You Can Use

Paul Lundy is Co-Founder and President of Fonteva, the number one cloud technology solution for associations that manage members and donors.


Paul is a veteran leader of customer-driven organizations in the US, Europe and Asia. He spent many years living and traveling abroad for The Coca-Cola Company and McCann-Erickson.


Prior to co-founding Fonteva, Paul served as Chief Marketing and Sales Officer of GlobalCrypto, an early stage cyber security company . Paul was also co-founder and Chief Marketing Officer of Marketworks, a cloud-based Fonteva eCommerce company and eBay's largest Preferred Solution Provider. Over 3,000 businesses in 37 countries used Marketworks to automate their online sales operations when Paul sold the company in 2007.


Paul holds a Bachelor degree in Journalism and Marketing. He began his career in advertising with McCann-Erickson, where he held the position of Vice-President, Account Group Director, for the US and then Europe. Subsequently, he worked as Director for The Coca-Cola Company with a primary focus on the Asia Pacific.


Paul is an active member of the nonprofit Big Brothers and Big Sisters.

Building on Board Members’ Relationships: 3 Questions You Need to Ask

Building on Board Members’ Relationships: 3 Questions You Need to Ask

Determining how people in Hollywood are connected to Kevin Bacon has become the stuff of legend and much laughter. As comical as it may seem, you might want to try a similar exercise with your association’s board members.

How much do you really know about their connections and networks outside your organization? In a recent article for About.com, Josh Mail, chief marketing officer at Relationship Science, writes, “Your board is not just for fundraising or decision-making. Its relationship capital is worth a lot more.”

...
Continue reading
2206 Hits

Casting Customers: Build Their Profiles and They Will Come

Casting Customers: Build Their Profiles and They Will Come

“....anyone that may have an interest in your nonprofit organization’s products, benefits and services,”...

William D. Pawlucy, founder and CEO of management consulting firm Association Options, offered this definition of customer in his recent article about how technology has impacted the nonprofit membership model. I like his definition, but I also think it’s a broader one than many associations might have considered in the past.

...
Continue reading
2038 Hits

App of the Month: Cloudingo

App of the Month: Cloudingo

Ding Those Duplicates in Your Data

Yes, there probably is an app for that, for just about anything you want to accomplish professionally and personally. But how do you know which apps are the best ones for your association?

...
Continue reading
2700 Hits

Keeping Your Best on Board: 3 Strategies for Retaining Board Members

Keeping Your Best on Board: 3 Strategies for Retaining Board Members

To hear some associations tell it, good board members can be hard to find. Once your association has them, you certainly want to keep them.

In a previous post, I highlighted three scenarios that might drive board members away. This time I would like to highlight some important strategies for keeping your best board members.

...
Continue reading
2132 Hits

The Shift to “As a Service”: Are You Ready?

The Shift to “As a Service”: Are You Ready?

Recent findings from a study, conducted by HfS Research and sponsored by Accenture, confirm the importance of a trend that we’ve been monitoring for quite some time: the shift to delivery of highly scalable, plug-and-play services on-demand through an “as-a-service” model.

According to Information Management contributor Bob Violino’s recap of the study’s findings, 68 percent of 716 organizations surveyed are not yet prepared for this shift, reporting that their core processes will not be delivered as-a-service for five or more years.

...
Continue reading
1952 Hits

Featured Fontevan: Brad Cairncross

Featured Fontevan: Brad Cairncross

The Outdoorsman

Brad Cairncross is a Business Analyst on Fonteva’s Customer Success team. He’s pictured here with his girlfriend at Everest Base Camp in Nepal last year.

...
Continue reading
1908 Hits

Look Who’s Leading Now: T. Swift Turns Apple Around

Look Who’s Leading Now: T. Swift Turns Apple Around

Earlier this year, Fortune Magazine ranked Taylor Swift no. 6 on its list of “The World’s Greatest Leaders,” and many people were shocked, even outraged, by Swift’s inclusion in the group. Some took to social media to express their displeasure (as reported in The Washington Post):

One commenter said, “Fortune has lost my respect.” On Twitter, one former CEO wrote, “Fortune Magazine’s definition of leader needs some explaining.” In a way, I agree with this observation. What makes this scenario interesting is the manner in which it illustrates how definitions of leadership are changing.

...
Continue reading
2126 Hits

Virtual Law Offices Get Thumbs Up from NYC Bar Association

Virtual Law Offices Get Thumbs Up from NYC Bar Association

By now the pressing need for mobility and virtual access to information has touched your association in some way, whether it was internally or externally. We certainly anticipated the trend towards mobile access to information from anywhere at any time on any device when we designed Fonteva For Associations. And our customers consistently rate the solution’s mobility as one of their favorite features.

It’s evident that the expectation of being able to work virtually, which often means more efficiently, is being addressed in all sectors. Last June the New York City Bar’s Committee on Professional Ethics issued an opinion stating that virtual offices are acceptable as principal places of business. This was not always the case. More than a decade ago, the state bar association has issued an opinion indicating that lawyers could not use websites and email addresses to meet their ethics requirement.

...
Continue reading
1966 Hits

Featured Fontevan: Dagmar Sousa

Featured Fontevan: Dagmar Sousa

The Self-Starter

“Working for a start-up prepared me for all types of challenges in the work place,” says Dagmar Sousa, who recently joined Fonteva as a Project Manager.

...
Continue reading
2104 Hits

Take a Hike

Take a Hike

Have you been mulling over a difficult decision that you just can’t seem to finalize? Or perhaps you’ve read the same few lines of a document multiple times and still can’t make sense of it? Rather than beating your head ahead the proverbial wall, it might actually do you some good to get outside and clear your head.

“Spending time outdoors, in nature, is good for you,” writes Washington Post Reporter Chris Mooney in a recent article that provides an overview of the latest research confirming the mental and physical benefits of spending time outdoors. It’s a cognitive neuroscience study by Stanford’s Gregory Bratman and several colleagues from the United States and Sweden and was published in the Proceedings of the National Academy of Sciences at the end of last month.

...
Continue reading
1792 Hits

The Benefits of a Broader Board

The Benefits of a Broader Board

By now you’re familiar with Jim Collins’s adage about having the right people on the bus to take your organization from good to great. According to Collins, leaders begin this process by “getting the right people on the bus, the wrong people off the bus, and the right people in the right seats.”

As you plan for your association’s future, it’s worth considering this advice within the context of your governance structure. Are the right people on the board bus to lead your organization towards a sustainable future? More specifically, some organizations have started to evaluate whether board members with the right skill sets are represented on their boards.

...
Continue reading
1797 Hits

Data Dos and Don’ts for Technology Implementation and Beyond

Data Dos and Don’ts for Technology Implementation and Beyond

Your association's best defense against bad data is putting processes and strategies in place to manage the quality of your information more effectively. Taking these measures is especially important if your organization is implementing a new technology solution.

“Nothing sinks a new implementation faster than bad data,” writes Tal Frankfurt, founder and CEO of Cloud for Good, in a recent article for Nonprofit Technology Network. “Users will quickly lose faith in the tool as well as those leading the implementation effort if incomplete, incorrect, or irrelevant data is present.”

...
Continue reading
3524 Hits

Be Independent! Get Your Data Anywhere at Any Time

Be Independent! Get Your Data Anywhere at Any Time

According to the American Pyrotechnics Association, more than 15,000 fireworks displays will occur on the Fourth of July in honor of America’s birthday. Many of us will attend BBQs in honor of the occasion as well.

As the nation pauses to recognize and commemorate the freedoms that we are afforded, we’re celebrating another kind of independence: the freedom to access your association’s data from anywhere at any time.

...
Continue reading
1621 Hits

Who’s Who Wednesday: Kent Nutt

Who’s Who Wednesday: Kent Nutt

Throughout 2015, we'll give the blogosphere the opportunity to get to know our clients better. To that end, we're continuing our monthly feature, Who's Who Wednesday.

This month we're pleased to introduce you to Kent Nutt, communications director for The Academy of Medicine, Engineering & Science of Texas (TAMEST) in Austin, which promotes broader recognition of the state's top achievers in medicine, engineering, and science, and builds a stronger identity for Texas as an important destination and center of achievement in these fields.

...
Continue reading
1824 Hits

Data Management: 3 Lessons from the Healthcare Industry

Data Management: 3 Lessons from the Healthcare Industry

Your association's relationship with data—how you obtain, manage, and use it—is getting more complex. The kinds of data that you request from members has also changed along with their expectations for the level of access they will have to this data once they share it with you. For most associations that we've communicated with around these issues, many questions still remain.

However, there's another industry that's already been through a major transition in terms of how it regards data. I agree with Susan Solomon's assertion that "the healthcare industry's experience in obtaining and sharing data offers important lessons for all [industries]."

...
Continue reading
1574 Hits

Cooling Off Conflict: An Important Leadership Skill

Cooling Off Conflict: An Important Leadership Skill

Most managers would like nothing better than for all of their employees to get along. Well, by all accounts, that's wishful thinking. Conflict seems to be a built-in component of the workplace.

A 2008 study on workplace conflict found that U.S. employees spent 2.8 hours per week dealing with conflict. More recent studies indicate that more than two-thirds of managers spend more than 10 percent of their time handling workplace conflict.

...
Continue reading
1806 Hits

4 Good Board Habits from Higher Ed

4 Good Board Habits from Higher Ed

"Most boards of colleges and universities don't reach their fullest potential for effective governance. In fact, many may suffer from boardroom dysfunctions that might not be fully apparent."
—Rick Legion, President, Association of Governing Boards of Universities and Colleges

I found Legion's observation very relevant in the context of the work that we do with both higher ed institutions and associations. Perhaps, your association's board has mastered governance, and there's no room for improvement. However, for most boards across various disciplines, there is usually some aspect of their work that they can improve upon.

...
Continue reading
1543 Hits

Determining the Value of Video: 3 Key Metrics

Determining the Value of Video:  3 Key Metrics

If a picture is worth a thousand words, a video is easily worth two or three times that amount. As a culture, we love video.

Many associations have responded to this trend by using video to communicate with their members in a variety of ways. From testimonial videos encouraging their attendance at annual meetings to educational videos explaining how to participate in grassroots advocacy, videos have become a key component of organizations' overall communications strategy.

...
Continue reading
2007 Hits

Evaluating E-Commerce Trends: What Association Leaders Need to Know

Evaluating E-Commerce Trends: What Association Leaders Need to Know

Have you shopped online this month? A recent report from public relations firm Walker Sands indicates that 68 percent of U.S. consumers shop online at least once per month. So they really like shopping online, and your association's members likely among them.

A research writer for MarketingProfs and an independent digital strategist, Ayaz Nanji highlighted other key findings from the report, which was based on survey data of more than 1,400 U.S. consumers:

...
Continue reading
1584 Hits

Time to Retreat: Steps to Take before the Board Begins

Time to Retreat:  Steps to Take before the Board Begins

The dates don't fit with my schedule. Is this the best use of our time? You may have heard these common objections to holding board retreats.

However, Barry J. Entwistle, director of leadership for the New York State School Boards Association, argues that "a small investment in targeted board training could pay big dividends." According to Entwistle's article "Why Annual Retreats Are Essential," NYSSBA recommends that every school governance team hold a retreat at least once a year.

...
Continue reading
2089 Hits