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Ask for What You Want and Avoid Conflict

Ask for What You Want and Avoid Conflict

“Failing to ask effectively for what we want is the stuff of low-grade irritation that, over time, can become a source of chronic conflict and tension.” Conflict resolution expert Tammi Lenski made this observation in a recent post to her blog. And it really resonated with me.

Often in our work, we encounter association staff members who are quite frustrated with the technology they are using to do their jobs. One source of this frustration is that they have not been given or feel they have a mechanism for expressing what they want and need from the technology their organizations implement. When selecting an AMS or other technology solution, we always recommend that associations conduct a thorough review of staff’s needs and pain points. You can learn more about that process by reviewing our guide on “How to Choose Association Software.”

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