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Three Ways to Say Thank You from the CXPA

Three Ways to Say Thank You from the CXPA

How hard is it to say, “thank you”? The answer might surprise you. Some customers feel like they don’t hear it enough.

You might have had this experience yourself. You make a purchase, and at the end of the transaction, the store’s employee hands your receipt and moves on to the next person in line. What’s missing from this scenario? A simple “thank you” might have made you even more likely to return to that store.

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