Driving Change and Getting Buy-In

One of the biggest challenges our customers encounter when adopting a new system is getting staff on board. Without user adoption, the technology investment you’ve made is useless.

I attended Salesforce World Tour this year in Washington DC, and was able to snag a spot in one of the standing-room only sessions for nonprofits. It was great to hear some nonprofit cloud evangelists review their decision to adopt Salesforce and provide some tips for overcoming their organization’s resistance to change. Here are a few I took away from the conference.

Organizational change is hard, but if your staff get off on the wrong foot with your plans, it’s hard to reel them back in.