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An Attitude of Gratitude: #Thankful

An Attitude of Gratitude: #Thankful

Last week, many of you probably enjoyed a traditional meal of turkey and all the fixings surrounded by family and friends. And at some of these gatherings, people took a moment to share what they were most thankful for.

This month I’ve dedicated a number of posts to exploring different ways associations can show their appreciation to staff, members, and volunteers. Many of them emphasized the importance of making “saying thanks” a regular part of how we communicate with each other rather than using these words on special occasions and holidays.

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A Time for Thanks

A Time for Thanks

As our thoughts turn to being thankful and celebrating with family and friends, we might also take a moment to thank our staff members. Some managers might think, “They know how much I appreciate them.” Others might take this view, “Why am I thanking them for doing their jobs?”

Saying thanks is not only a good way to treat employees, study after study suggests that appreciation for a job well done translates into increased productivity and overall job satisfaction. When Monster surveyed workers in the UK, 63 percent said they’d take a verbal thank-you in place of a bonus when they’d “gone the extra mile” on the job. According to an online survey conducted by the Workforce Institute at Kronos Incorporated, when asked what gives them a high sense of satisfaction at work, 55 percent of employees said receiving a "thank you" from their direct manager.

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Three Ways to Say Thank You from the CXPA

Three Ways to Say Thank You from the CXPA

How hard is it to say, “thank you”? The answer might surprise you. Some customers feel like they don’t hear it enough.

You might have had this experience yourself. You make a purchase, and at the end of the transaction, the store’s employee hands your receipt and moves on to the next person in line. What’s missing from this scenario? A simple “thank you” might have made you even more likely to return to that store.

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