Founded more than 60 years ago, KWF has established a network of 100,000 volunteers across the Netherlands. In order to manage this level of volunteer data, KWF has been working with the Salesforce platform since 2017. Salesforce’s innovative cloud based solution helped the non-profit easily access data and collate overviews.

KWF needed a solution to manage their frequent small to medium sized events, such as hosted dinners and training/research sessions. Prior to Fonteva, their primary tool for managing theses events was Microsoft Excel, which created a litany of very time-consuming tasks, such as list copying; a very risky option on its own that comes with dangers of duplications, lost data, and could even risk non-compliant data practices related to GDPR. All this is exacerbated when you consider the volume related to these efforts with KWF managing over 100,000 contacts. Post event follow up was incredibly lengthy and inefficient with staff having to email attendees just to confirm and track if they attended. This meant that by the time the list was prepared, the momentum had passed before any post event content could be shared, which led to a reduction in its overall impact.

KWF started working with Eventbrite to see if their solution could help. However, as Eventbrite’s solution was not fully integrated with Salesforce; any data that was collected on the platform then had to be transferred back into Salesforce, which made no difference to copying from an excel spreadsheet, like KWF’s previous legacy system. Eventbrite also had no way of tracking duplicates with every event attendee being treated as ‘new’ rather than tracking the events previously attended.