National Head Start Association - Case Study

NHSA Finds More Than a Membership Database in Fonteva

Eliminated
data silos

Real-time visibility into constituent and financial data

Increased user
adoption

Integrated collaboration functionality

The National Head Start Association (NHSA) is a national nonprofit organization driven by the mission of ensuring every child is supported to have a long and successful life. Born in 1974, the NHSA has been the leading advocate for policy and institutional changes to support children, families, and communities to ensure all children have the developmental and educational resources needed to succeed.

The Challange

After using NHSA’s legacy system for 18 months, staff members were already quite unhappy with it due to its poor end user interface and reporting capability. NHSA’s employees were challenged to work quickly and efficiently in their legacy system, which would take two to three minutes to save changes and often timed out before doing so.

The Solution

NHSA Needed a More Robust Application

Christianson was initially attracted to Fonteva because it is cloud-based and built on the Salesforce® platform. NHSA uses Fonteva for online membership applications and renewals, to manage its membership and donor database, for back office functions such as processing donations and payments, and to generate financial information.

Christianson appreciates Fonteva’s strong integration with the association’s newly designed website and robust authentication but ultimately selected Fonteva because of its value and cloud-based, mobile functionality. “The staff wholeheartedly loves this product,” says Christianson.

“The product is built to meet the needs of associations who want to connect with their members… The power of Fonteva has excited everyone in the organization, from the Executive Director to the Membership staff.”

Lori Christianson, Director of Technology, NHSA

The Bottom Line

NHSA uses Fonteva for member engagement with a private membership community, which offers easy applications, renewals and member self-service. One of their member’s favorite features is print-on-demand membership cards, which has reduced staff time by 80% allowing NHSA to focus on other member benefits. NHSA members are also very active in the community portal, joining groups and adding resources. “Having a good interface with the public is very important to us,” she says.

The switch has been accompanied by a cultural change: “I’m encouraging staff to leverage Fonteva’s functionality, and to see it as being for more than just membership,” Christianson says.

Learn More about Fonteva Solutions

Membership

As the only membership solution recommended by Salesforce®, Fonteva Membership helps you strengthen relationships and drive long-term engagement.

Events

Fonteva Events leverages powerful Salesforce® insights to streamline your entire event management process – from online registration to agendas and logistics.

Communities

Fonteva Communities is packed with the features you need to optimize your self-service member portal, including access to unique microsites and customizable directories.

eCommerce

Fonteva eCommerce makes it easy to manage multiple business units, create an Estore, and handle all of your revenue accounting needs in one complete package.

Mobile

Manage events from the palm of your hand with Fonteva Mobile, our latest solution filled with intuitive features including advanced scheduling and real-time attendee insights.