Pepperdine University - Case Study | Fonteva
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Pepperdine University

Fonteva provided Pepperdine University with a deeply customizable yet simple-to-use events platform to support its critical fundraising and alumni engagement goals while delivering a consistent, 21st century experience to end users.
Pepperdine University was founded in Malibu, California in 1937 and is comprised of an undergraduate college and four graduate schools located across seven locations in southern California. Pepperdine regularly hosts alumni engagement and fundraising events throughout the year.

Key Results

Can trace $1.7 million in fundraising ticket sales directly back to Fonteva

Boosted match rate of Salesforce® contacts to over 51%

70 different users created over 270 events in 2018 alone

The Challenge

Pepperdine University has been connecting the leaders of tomorrow with a truly superior education for over 80 years. In every field, Pepperdine alumni are changing the world for the better.

But with an annual schedule of alumni and fundraising events chock-full with complex registration processes, ticket packages and options, and hosted by various different campus organizations, Pepperdine needed an events platform that was robust enough to handle deep customization and personalization, yet simple enough to use that anyone – from interns to 90-year-old faculty members – could confidently spin-up events.

With critical fundraising activities depending on the success of these events, Pepperdine University sought the input of 140 key stakeholders, vetted 14 different events platforms, and finally turned to Fonteva.

The Solution

Fonteva began by working very closely with Pepperdine, embedding with its team to take the time to understand its unique registration requirements, specific fundraising goals, and its need for widespread user adoption. Then Pepperdine took off with Fonteva Events, extending its Salesforce® platform.

Fonteva Events gave Pepperdine the robust, customizable, easy-to-use events functionality it demanded. The world’s leading Salesforce®-native events software tool, the Fonteva solution brings together the powerful functionality and massive customizability of Salesforce® with the unique and industry-specific communication, registration, e-commerce, and reporting dashboards organizations like Pepperdine University need to make their events successful.

“We knew we needed something that was Salesforce®-native, because that’s what we already use for everything else,” says Mauricio Acevedo, Director of Digital Marketing at Pepperdine University.

“Fonteva’s platform allows us to tie attendee registration to our existing Salesforce® contacts based on last name and email. We now have a match rate of over 51 percent; that figure was well below 20 percent before Fonteva.”

Mauricio Acevedo, Director of Digital Marketing at Pepperdine University

From basic events like alumni gatherings and networking mixers, to complex ones like multi-day, multi-session conferences, Pepperdine got an events platform that is flexible enough to handle it all, yet simple enough that anyone can feel comfortable spinning up events.

We’ve had 70 different users create over 270 events this year alone using the Fonteva Platform,” says Kathleen Gallanes, Event Marketing Specialist at Pepperdine University. “We can trace $1.7 million in fundraising ticket sales directly back to Fonteva.”

And since it’s native to Salesforce®, Fonteva Events provides Pepperdine with out-of-the-box Lightning dashboards and reports, as well as automatically triggered email nurture campaigns for event registrations, reminders, thank-yous, and more. Plus, Pepperdine is able to customize and control the look, feel, and flow of its event registration pages, allowing the university to maintain consistent branding across all of its touch points and easily embed attractive and valuable CSS elements like maps, directions, and more

How Pepperdine Leverages Fonteva Events and Salesforce®

At the Fonteva Users Network Conference (FUNcon), Director of Digital Marketing at Pepperdine University, Mauricio Acevedo, explains how Pepperdine selected Fonteva Events and Pepperdine’s Fonteva Admin, Katie Gallanes, provides a brief overview of how the university uses it.

“Even if the various stakeholders creating the event have complex needs for the event page – we create custom forms for alumni events like university affiliation, dietary restrictions, and accessibility requirements, for example – the end users still get a really seamless Pepperdine experience,” Gallanes says.

The Bottom Line

Pepperdine has enjoyed so much success with Fonteva Events that it plans to expand its usage enterprise-wide, including using Fonteva Events to support its recruiting and admission related events and making it the default events management tool for student organizations on campus.

“We rely heavily on our events for fundraising, for engagement, and for alumni activities,” Acevedo says. “We’ve had a great partnership with Fonteva every step of the way to make that successful.” Helping make events work harder for one of the nation’s leading universities? That’s powerful extra credit, made possible by Fonteva.

Learn More about the Fonteva Solutions Used by Pepperdine

Membership

Fonteva Membership has the features associations require to develop and nurture relationships, manage events, measure engagement, drive collaboration, and achieve their mission.

Events

Fonteva Events is an enterprise event management software powered by Salesforce®. From online registration to agendas and planning logistics, Fonteva Events works seamlessly with your event operation.

Communities

Fonteva Communities provides everything associations need to deliver their self-service member portal. With Fonteva, associations get the ability to create online directories, public and private member communities, and unique microsites, all mobile ready with single-sign-on (SSO).

eCommerce

Fonteva eCommerce provides full revenue accounting in one complete package. Manage multiple business units, create an eStore to sell anything, and handle all revenue accounting needs such as sales orders, invoices, and refunds.

Membership

Fonteva Membership has the features associations
require to develop and nurture relationships,
manage events, measure engagement,
drive collaboration, and achieve
their mission.

Events

Fonteva Events is an enterprise event management software powered by Salesforce®. From online registration to agendas and planning logistics, Fonteva Events works seamlessly with your event operation.

Communities

Fonteva Communities provides everything associations need to deliver their self-service member portal. With Fonteva, associations get the ability to create online directories, public and private member communities, and unique microsites, all mobile ready with single-sign-on (SSO).

eCommerce

Fonteva eCommerce provides full revenue accounting in one
complete package. Manage multiple business units, create an
eStore to sell anything, and handle all revenue accounting
needs such as sales orders, invoices,
and refunds.