The International Christian
The International Christian Embassy Jerusalem (ICEJ) is a global non-profit which promotes the significance of Jerusalem and the restored nation of Israel for those of biblical faith. ICEJ carries out humanitarian work in Israel and around the world with the primary goal to impact the way Jews and Christians relate to one another. This work includes donating bomb shelters to endangered communities, caring for elderly Holocaust survivors, and aid relief works to all the various peoples of the Holy Land. These charitable projects coincide with the ongoing work of fundraising, educating and raising awareness among churches and nations around the world.
Data is secure and maps directly to a volunteers record
Reports have become easier and faster to build
Centralized data to one place for better analysis
ICEJ understood the need to move towards having strong infrastructure, as well as using specific software tailored to event management needs. Salesforce was chosen to align all of the previous databases and systems to one central management solution. As Fonteva does not require complex integrations and is built on Salesforce, this made investing in the solution “an easy decision”, says Alex Mills, Chief Information Officer. ICEJ wanted to make Salesforce the “centre” of their work. Previously, there was confusion in data management, no functioning communication between software and key metrics were not being analyzed efficiently.
With Fonteva Events, attendees now have the ability to register, pay online, and find key information all in one place. All data is saved into Salesforce, in real-time, for the team to use to drive all their decision making, from the events team to the executive team. With the benefits of automation, ICEJ can move towards a standard approach. Mills outlines that since using Fonteva Events, the team has “found a big difference in time-saving” as the system helps complete the “administration”.
Alex Mills, Chief Information, ICEJ
The Bottom Line
The route to digital transformation can be a long and complex journey. Yet, ICEJ has shown a real commitment to understanding and gaining the benefits of both the Salesforce and Fonteva platforms. Two-way communication throughout a CRM implementation is crucial, and ICEJ was confident in their ability to feedback to the Fonteva team to get the functionality they needed. ICEJ now has the resources, data, and the ongoing support of Fonteva they need to focus even more of their efforts on advancing their mission.